Shipping policy

Shipping Policy

Last Updated: September 20, 2026

At SweetRoom, we aim to process and deliver your orders as smoothly as possible.

Order Processing

Orders are normally processed after successful order placement and confirmation.

Processing time may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

Delivery Time

Estimated delivery time may vary depending on the customer's location and the courier service used.

Once your order has been dispatched, delivery is handled by the relevant courier or delivery service.

Delivery estimates are not guaranteed and may be affected by:

- Courier delays

- Weather conditions

- Public holidays

- Incorrect or incomplete delivery information

- Remote delivery locations

- Unforeseen circumstances

Delivery Information

Please provide an accurate name, phone number, and delivery address when placing your order.

If incorrect information causes a delivery problem or failed delivery attempt, additional delivery arrangements or charges may apply where applicable.

Cash on Delivery

Where Cash on Delivery is available, the customer should be available to receive the parcel and pay the applicable amount at delivery.

Failed or Returned Deliveries

If an order is returned to SweetRoom because the customer is unavailable, refuses the parcel, provides incorrect delivery information, or otherwise causes a failed delivery, we may contact the customer regarding the next steps.

Shipping Charges

Any applicable shipping charges will be displayed during the ordering process or communicated to the customer before dispatch.

Contact Us

For questions about your order or delivery, please contact SweetRoom with your order number.

SweetRoom

Email: [thehutree@gmail.com]